ORDERS, DELIVERY & POLICIES
Delivery will be for your account. We do have a predetermined rate that will be added automatically to your account. We will however assist in securing the best possible delivery option and rate. Once you have placed your order, we will be in contact with yourself to make the necessary arrangements for delivery based on the options available. Please note that all online orders placed with Pure Gifts will be delivered to the physical address provided unless otherwise arranged.
Delivery normally takes 10-12 working days. You will be notified in the unlikely event that we foresee your delivery to take longer. As we are located in the Karoo, we are unable to provide a predetermined date for the delivery of your order.
Products that are in stock will be dispatched the first business day following confirmation of payment. As our suppliers are based on farms all over the Karoo and all products are handmade, custom products or out of stock products would require 12 working days lead time.
Any product purchased online at www.puregifts.co.za may be returned for credit, exchange or refund within 30days from date of purchase provided that the product is unused and is returned in its original packaging.
If you wish to do so you are welcome to contact us via email and we will assist you as far as possible. The cost of returning the item will be for your own account.
Pure Gifts only delivers within South Africa. If you have any questions regarding your order, please email us at email@example.com or call us on 076 323 8300 or 023 741 8733.Your order is deemed to be accepted when you receive your order confirmation.
Pure Gifts reserves the right to refuse orders, cancel any sale, and terminate accounts at the company’s discretion.
WHERE CAN I FIND INFORMATION ABOUT MY ORDER?
If you would like to determine the status of your order, please email us at firstname.lastname@example.org providing your order number.
We offer a gift wrapping service. Should you choose not only products, but a combination of gifts and products, we will wrap it for you at an additional charge.